Refund Policy

You get a full refund, including Mela's service fee, automatically. You don't need to do anything. We'll email you, and the money goes back to the card you paid with, usually within 5–10 business days.

If the date, venue or headline act changes significantly, your tickets stay valid for the new arrangement, and you can ask for a full refund instead within 14 days of being told about the change.

Every event shows one of these policies next to the ticket prices, before you buy:

• Refund if cancelled. Tickets are refunded in full if the event is cancelled or moved. Otherwise tickets are non-refundable.
• Refundable up to 7 days before. Get a full refund up to 7 days before the event, and always if it's cancelled.
• Refundable up to 24 hours before. Get a full refund up to 24 hours before the event, and always if it's cancelled.

Open the order in My tickets and email support@melaa.co with your order code (it starts with ML-). Once a refund is issued, the tickets in that order stop working at the door.

In the rare case your payment completes after your ticket hold expired and the event has sold out, we refund you in full automatically.

If you couldn't get in with a valid ticket, or the event was substantially different from its listing, contact us within 14 days. We'll look into it with the Organizer and refund you where it's fair. Please contact us before disputing the charge with your bank, since that is usually faster.